web hosting Archives - Daniel J. Lewis

Review of Media Temple managed WordPress hosting

November 14, 2014 by Daniel J. Lewis 15 Comments

Media Temple has long been a respected, premium web hosting company. I remember first hearing about them when Cali Lewis (then with GeekBrief.tv) moved her site to Media Temple.

Media Temple offers several hosting options: shared, virtual private server (VPS), and dedicated. More recently, they have added managed WordPress hosting.

When a company is watching and interacting in social media, they earn a lot more respect from me. When I posted my initial thoughts about managed WordPress hosting, I had originally planned to review Media Temple from the outside—based just on their features and my impressions. But Media Temple contacted me and offered me a complimentary trial account so I could see how their service works from the inside. That encourages a lot more respect, in my opinion. This site is not extremely popular, but Media Temple still wanted to let me see the inside of their service without having to worry about trial terms and refunds. Thank you, Media Temple!

Thus, here is my now experienced review of Media Temple's managed WordPress hosting.

Media Temple's single managed WordPress hosting plan

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Unlike WP Engine and Synthesis, Media Temple offers only a single managed WordPress hosting plan, for currently $29 per month. This plan offers 3 WordPress installations, 20 GB of SSD storage, and says it supports “millions of visitors.”

For comparison, WP Engine's $29/month plan supports only 1 WordPress installation, 10 GB of SSD storage, and 25,000 “visits per month” (read my review of WP Engine to learn more about their service and limitations). Synthesis's lowest plan costs $47/month, offers only 1 WordPress installation, 20 GB of storage (probably SSD), and 10,000 visitors per day (read my review of Synthesis to learn more about their service).

Thus, on the low end of managed WordPress hosting, Media Temple offers more for the same price as WP Engine and a lower price than Synthesis.

If this single managed WordPress hosting plan doesn't offer enough sites for your needs, you can add more sites to your account for $9/month each.

Media Temple's features

Like WP Engine, Media Temple's managed WordPress hosting is packed with great features—actually more than WP Engine!

Media Temple gives you the ability to easily create staging sites, which allow you to test themes, upgrades, settings, plugins, and more without risking the integrity of your public site. But instead of just a single staging site, you can actually have up to two staging sites. That can be great for comparing things.

You can also easily clone sites in case you want to start a new WordPress website using your other as the foundation. For example, you want to launch another podcast, so you copy all the settings, plugins, and content from one podcast to another, and then just adapt as necessary.

Media Temple also offers GIT integration, for version control of your site files, especially themes and plugins.

Thus far, these features are very similar to WP Engine. But Media Temple also offer SSH access. Once you start using SSH for managing websites, I don't think you'll ever be able to live without it, especially since it's faster and more stable for many operations (like managing a large database).

Media Temple steps it up with 24/7 support, every day of the year! You can chat, tweet, or call them when you need help. Not many hosting companies are that generous with technical support.

A huge thing that WP Engine and Synthesis both lack is email integration with your sites. For both of those managed WordPress hosting companies, you would have to host your email somewhere else. (I use my domain registrar to create forwarders instead of email accounts, and then I use Amazon SES for my outgoing mail server for less than 25¢ per month.) But Media Temple offers email services with each site they host. Thus, you can manage your email addresses without adding a complicated extra service.

Media Temple even gives you a selection of professionally designed WordPress themes you can use on your sites.

Like other managed WordPress hosting providers, Media Temple also offers daily backups, built-in caching, and a money-back guarantee.

Media Temple's speed

In the little bit of time I spent with a live site on Media Temple, I found the server performance to be about the same as WP Engine and Synthesis. Surprisingly, Media Temple has chosen Apache as their web server, instead of the faster Nginx. But their hosting doesn't suffer much for it, only loading just a little slower than Nginx hosts.

Media Temple doesn't offer a free CDN; it costs and extra $20/month (WP Engine's lowest plan also charges about the same to add CDN).

I was unpleasantly surprised by how slowly the staging sites loaded on Media Temple. I tried several times, and each load took about 45 seconds, while the live site only took about 3 seconds.

Media Temple's user experience

While Media Temple's pricing and features are great for managed WordPress hosting, and their backend has a nice visual design, I found some of the user experience to be confusing.

First, migrating to Media Temple is really easy—perhaps the fastest migration I've ever seen! Some hosts, like Flywheel and WP Engine, will migrate your site for free; others, like Synthesis, charge extra to migrate your site for you. With any of those, you have to wait for the hosting company to migrate your site for you, unless you're skilled enough to do it all yourself. But Media Temple offers a really easy site-migration tool. After you create your site on Media Temple, you enter some access information for the site you want to migrate from your other host, and then the migration is automatically handled. Brilliant!

Where things started to break down for me was when it comes to adding a domain for a site. The language and process made it seem like I had to actually transfer a domain from my registrar to Media Temple. And once a domain is added to your account, it's a little weird to manage if you want to delete a site and start over. I was surprised the the domain-creation wasn't more integrated with the site setup.

Cloning, staging, and restoring a site was all easy and accessible from the same page.

Media Temple's missing features (and why I can't use them)

Yes, Media Temple is packed with great features, great support, good performance, and all for a competitive price. If I were to transfer all of my WordPress installations over, I would only be paying $47/month for 5 WordPress installations.

But notice that I said, “WordPress installations,” instead of, “WordPress sites.” That's because one of my WordPress installations is a WordPress Multisite with 12 subsites (Noodle.mx Network). Unfortunately, Media Temple does not support WordPress Multisite. That's a deal-breaker for me.

Coming up, I'll talk about the other popular managed WordPress hosting providers I couldn't try, because their features already turned me away, but they may be appropriate for you.

Review of Synthesis managed WordPress hosting

November 7, 2014 by Daniel J. Lewis 4 Comments

In this week's managed WordPress hosting review, I'm going further back in history to when I first got into managed WordPress hosting.

My podcast network was growing fast, especially my Once Upon a Time podcast with its new forums. I was hosting on a virtual private server from HostDime, but that couldn't keep up with the large demands of my WordPress multisite and phpBB forums. Then I upgraded to a dedicated server for $160 per month.

But it still wasn't powerful enough for my sites. (Since then, I've learned a lot more about managing a server and know how to run my websites with fewer resources.) Thus, it was time to find a better host.

Around that time, I heard about Synthesis managed WordPress hosting from one of my podcast-consulting clients. Considering that I was already paying $160 per month for hosting, Synthesis's $147/month plan looked like it would save me some money and give me better performance and features. I also heard great things from my client, so I jumped in.

I stayed with Synthesis for over a year, and here are my thoughts on their service.

Synthesis's features

As a managed WordPress hosting provider, Synthesis would only host WordPress-powered websites. They designed their infrastructure specifically for this purpose, and also optimized their system for websites running the Genesis Framework (though it's not a requirement).

In addition to the backend technology, they also provided attractive extra features (on top of everything you would normally expect), like daily backups, SEO tools, uptime monitoring, and “Personal Backups” to my own Amazon S3.

When I joined, their site said they supported WordPress Multisite on the $147/month plan and higher. Since they are WordPress and Genesis experts, I could trust that my site was in good hands. They could recommend plugins, settings, and tweaks for my site performance or features.

Synthesis is very generous with its traffic limits—especially when you compare with other managed WordPress hosting providers, like WP Engine. Their lowest plan, $47/month Standard, allowed 10,000 page views per day. My sites required the Advanced plan for $147/month and supported 85,000 page views per day, which has always been more than enough for my needs (maximum 20,000 page views per day).

With Synthesis, I could also request SSH access and managed certain aspects of my site by myself, or perform certain actions faster.

Synthesis's performance

Synthesis was designed for speed, and they provide W3 Total Cache (W3TC) Pro, fragment caching, and special optimizations for WordPress with Genesis-Framework-powered themes. On Multisite, they recommended their own server-side caching system instead of W3TC, but it would always cause more problems than it solved on my network.

Compared to my previous VPS and dedicated server, Synthesis loaded my sites quickly and could handle a large number of simultaneous visitors.

Synthesis introduced me to a different way of running a web server. Most regular hosting companies will use Apache. That software is designed to do many, many things. Nginx is the cool, new kid. Nginx doesn't have all the bloat that Apache has, but Nginx has what it needs to run most standard websites with popular content-management systems. Synthesis is naturally faster because of using Nginx instead of Apache.

Since Copyblogger makes both Synthesis and the Genesis Framework, Genesis is included with Synthesis hosting, which could save you a little money if you want to be just a Genesis child theme from StudioPress or Appendipity.

Synthesis's missing features

When I first started hosting with Synthesis, I wasn't too concerned with extensive features. I was impressed with the features Synthesis offered.

But after signing up and migrating my WordPress Multisite, I discovered that some of Synthesis's features don't work on WordPress Multisite: Personal Backups to S3, SEO Scribe (no longer offered), and their own server-side caching (at least with my site).

Synthesis has no built-in methods for version control, CDN, or staging sites. However, with the Professional and higher plans supporting more than a single WordPress installation, you could have a second WordPress installation function as a staging site. That would require your own synchronization (such as with WP Migrate DB Pro).

Why I left Synthesis managed WordPress hosting

My time with Synthesis was good, but I was becoming increasingly frustrated with memory errors (even though I think they generously gave me an extra 2 GB for free), caching problems, and stability. All of these problems are related to the complexity of my site and are not directly the fault of Synthesis.

I was also looking at the recurring $147/month fee and trying to find a way to reduce my business's operating costs. Now that I have more knowledge on running my own server, I went back to a virtual private server (VPS) to save a lot of money, but missing all the support that Synthesis could provide. (I'll detail my final hosting destination more in a future post.)

Of all the managed WordPress hosting providers, Synthesis offers the most traffic for the best price. My same sites would cost more than $200/month to host with other companies, but only $147/month with Synthesis.

If you choose Synthesis, I know you'll be in good hands and won't have to expect a high price in the managed WordPress hosting industry. (And if you sign up, I, unfortunately, won't receive any affiliate commission.)

Review of WP Engine managed WordPress hosting

October 31, 2014 by Daniel J. Lewis 11 Comments

Special promo available! If WP Engine is right for you, sign up for a prepaid annual account in May, 2015 and use promo code “POOLPARTY3” to get three months free!

I have been searching for a new web host for my high-traffic podcast network running WordPress Multisite with a massive bbPress forum. I tried WP Engine for a short time and I was impressed, but could not afford to be dazzled.

Make sure you read my initial thoughts on managed WordPress hosting to understand my needs and perspective.

WP Engine's features

WP Engine is probably the most well-known provider for managed WordPress hosting. WP Engine's unique features are a wide range of WordPress-specialized support options (tickets, chat, and phone), easy staging sites, built-in caching and CDN, and Git push.

WP Engine was easy to manage. I could create and delete my own WordPress sites, easily add redirects, and backup and restore on demand. Making a staging website took just a few clicks, and I could test new plugins or themes without breaking my public site.

WP Engine's speed

I loved my time on WP Engine. I used GTmetrix and Pingdom to test my sites after my migration. Every site loaded at least 20% faster than on Synthesis, and the WP Engine's CDN was amazingly fast.

I was having performance issues with my website on Synthesis: “404” errors on save/publish, missed cron jobs (like scheduled posts), and intermittent connectivity while editing posts. Once I was on WP Engine, all of these problems went away. (I will detail Synthesis more in my next managed WordPress hosting review.)

WP Engine's missing features

Because I'm also a web designer/developer, I have started learning how to use SSH for command-line operations. SSH is much faster for moving files, importing and exporting databases (especially a massive one like mine), monitoring server performance, and pushing my local Git changes to the live server (via Dandelion). But WP Engine doesn't allow SSH to any of their customers. Thus, my workflow was crippled and I would often have to wait on their support team to fix something, or slow down my workflow.

Managing files over SFTP was sometimes strange. I would upload plugins, then have to reset permissions before WordPress could update the plugin. SFTP and these odd permissions would also not work well with my Dandelion workflow. I probably could have accomplished similar things with WP Engine's Git Push feature, but it was initially too complicated for me to attempt (I'm still a Git beginner).

Can't afford my traffic on WP Engine

What makes WP Engine unusable for me is their method for counting “monthly visits.” This metric is tracked from unique IP visitors per 24-hour period. So if the same person visits my site every day for a month, that would count as 30 “monthly visits.” With the $99 “Professional” plan (my choice), you are allotted 100,000 “monthly visits.” If you go over, it costs only $1 per 1,000 “monthly visits.”

I looked at my highest-traffic days in Google Analytics and estimated that I would be near 100,000, so the $99 plan looked tempting compared to the $147 I was paying to Synthesis. I knew that WP Engine tracked the traffic differently, so I expected to pay occasional overages, but probably never more than $150 per month.

With just a one-week test, I quickly saw that WP Engine would be unaffordable. Where Google Analytics lead me to expect 3,000 visitors in a day, WP Engine would track 7,000 “visits.” It seemed that for every number I expected, WP Engine would track almost more than double. With just a week of testing, I was already about to burn up my 100,000 “monthly visits,” and it looked like my next month's bill would easily be $220 or more.

What I didn't try

Git is a pretty amazing technology for version control and development. WP Engine has this already built in, which may make some of you salivate. I never had the opportunity to try it.

WP Engine also offers enterprise plans for extremely popular WordPress sites. These come at a high cost, but anyone at the enterprise level would recognize the value of a stable host with quality service and great support.

I have to look elsewhere for managed WordPress hosting

Sadly, I decided I had to leave WP Engine. I absolutely loved their performance and features (except for the weird SFTP permissions problem and lack of SSH), but I couldn't justify the higher expense. After all, this whole process was inspired by a need to reduce my monthly costs while maintaining or improving my performance.

Thankfully, I could get a full refund within a 60-day window, which is very generous.

WP Engine is certainly a great managed WordPress hosting provider, and I do genuinely recommend them for hosting your sites. WP Engine provides great support, wonderful features, and amazing performance. Just be careful with your traffic if you're on a tight budget.

In my next managed WordPress hosting review, I'll review my time with Synthesis by Copyblogger, and why I left after more than a year.