Daniel J. Lewis

Internet entrepreneur, award-winning podcaster, podcast consultant, keynote speaker

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5 steps to overcoming a competitive attitude

March 5, 2013 by Daniel J. Lewis Leave a Comment

I work in several competitive spaces:

  • I host a podcast about podcasting (The Audacity to Podcast), and there are a few others;
  • I offer one-on-one consulting, and there are many others who offer the same services;
  • I host a Once Upon a Time podcast (ONCE podcast), and there are more than a dozen others; and
  • I'm a web designer, public speaker, and presentation designer, and you know there are tens of thousands of others like that.

There are many ways I'm tempted to feel competitive or approach others with a competitive attitude. Here are five steps I follow to address my perspective, especially as it relates to content-creators on the Internet.

1. Admit that you feel competitive

Don't be naive about competition. You may want to pretend that you're not in competition with others, but the actual facts are undeniable. If you do a similar thing as others, that makes you competition with each other.

Sometimes, you just have to admit to yourself or others around you. Sometimes, this may even mean acknowledging to your competition that you recognize your place.

But this is your first step to set things right. Competition is a good thing in business. It drives companies to innovate. But if you stay feeling competitive, you'll eventually start feeling antagonistic about others.

2. Recognize this as a sign of success

If you have no competition, then you either have a monopoly, or you're magical enough to make something work that no one else can.

Look at others in your niche as an indication that the niche is maturing and has great potential.

Even if someone else is finding huge success in your field, this doesn't mean they're stealing from you. This shows you some of the potential you could have in that same niche if you really put yourself into it.

3. Foster a community

Several people doing similar things can work more effectively when they team up and work together. Look for ways that you can create a community between you and your competition. Acknowledge their successes and the unique experience they bring to the field. Invite them to contribute to what you're doing.

In content-creation, the subject is covered much better when more people cover it from their different perspectives. It's like making a three-dimensional object—running all the processes from only one side returns an incomplete product. But let each person approach with their specialties from their angle, and you'll have a thorough result that aids the consumer much better.

4. Look for how you can improve

Consider the smartphone wars. Apple and Google are fierce competition with their mobile operating systems. But this competition has forced each company to find new ways of improving their own products.

Yes, this sometimes leads to patent wars, too. But others times it leads to outside-the-box thinking, such as Microsoft did with it's Windows Phone operating system that is quite different from iOS or Android.

Find what's working for others but don't copy it; look for how you can make something similar—or even completely different—work for you, too. If someone else offers specialized training, maybe you could also offer specialized training but on a different subject.

5. Commit to having character

Your competition won't always respond well to you. In my fields, I have some “competition” who are now close friends and we frequently refer people to each other. But some of my other “competition” won't play nice.

This is where you have to commit to be the better person by continuing your practice in honor and respect. This may even be a public behavior by recognizing the others when relevant and appropriate, or encourage your content-consumers to also check out what others are doing in the same field.

How do you deal with competitiveness? I'd love to hear from you! Please leave a comment below.

Filed Under: Business, Motivation, Social Media Tagged With: attitude, competition, Once Upon a Time, podcasting, podcasts

5 important ways to make your customers happy

January 29, 2013 by Daniel J. Lewis 6 Comments

Delta in-flight screensI had an early flight out from Las Vegas back to Cincinnati after New Media Expo and the Consumer Electronics Show.

Along the way, I discovered many ways that Delta could have provided a seamlessly enjoyable experience for their customers. Maybe you can do the same with your customers.

1. Make clear instructions

When I arrived at the Delta check-in line, I found one line that spit me into the electronic, self-check-in system, and one line that went to humans. I had already checked myself in, so I needed a human to take my luggage.

Where do I go?

Some simple signage would have gone a long way. “Assisted ticketed or luggage check-in here” would have cleared my confusion, and the confusion of several other customers who had to ask questions.

2. Don't force your customers to waste

I hate paper and I love the convenience of my smartphone. So I choose to use an eboarding pass whenever possible.

Upon checking in my luggage, the ticketing associate proceeded to print my two boarding passes, “in case your battery dies or there's a problem with the scanners.”

At this point, the whole purpose of eboarding passes just died.

Let me worry about my own battery or how my phone works.

If you think there's a possibility of your system failing, fix that before inconveniencing your customers with wasteful “insurance.”

3. Default to convenience

Inside the airplane, every seat faces a small LCD screen for in-flight entertainment, messages, and other purposes.

My flight boarded at 5:20 in the morning and not many people were interested in looking at a glowing screen. Thoughtfully, Delta has a power button below the screen so it can be turned off.

For the first hour, I think I was the only person to recognize the power button and turn off my screen.

You can serve your customers better if your default is convenience. For Delta, I would suggest this being the screens turned off for flights in darkness.

Don't make your customers have to inconvenience themselves in order to receive the convenience.

4. Don't advertise to paying customers

I have a big pet peeve about ads. I welcome ads on free content, because the bills have to be paid somehow.

But if I'm paying for something, I shouldn't have to see ads. (Cable companies and Hulu, this is why you will never receive my dollars.)

I was surprised that after spending hundreds of dollars on my airfare, Delta still showed ads on little LCD screens. These ads were unavoidable and the screens could not be turned off during the ads.

Ironically, the intro to the ads said that the in-flight entertainment was provided by the advertising company. But the in-flight entertainment cost money, too!

If your customers pay you, try not to ask them for more money or force them to see advertising.

5. Use humor

Delta gets points here. Instead of the normal flight-safety presentation by stewardesses, Delta played a video through all of the screens.

Version 1:

http://www.youtube.com/watch?v=noE1YzvfA08

Version 2:

The words of the video were serious, concise, and simple. But the accompanying video contained small bits of humor that made the safety video a delight to watch.

They didn't use too much humor, which would have distracted from the video's important message. Instead, the humor was like a seasoning that added subtle flavor without overpowering the most important part.

If you can make your customers smile, then you're in the right track.

Filed Under: Business Tagged With: advertising, airlines, convenience, customer service, Delta, flying, humor, waste

12 ways to feel creative again

December 13, 2012 by Daniel J. Lewis 7 Comments

Photo credit: MissMessie

We all have those moments when portions of our brain act like a stubborn donkey and refuse to move. Here are ten creative ideas to get your creative ideas moving again! I would love to hear your ideas in the comments below.

1. Take a walk

Stepping away from the mental roadblock can give you a new perspective. Taking a walk gets blood flowing and exposes you to new aromas, which can help jumpstart your brain cells.

If possible, walk outside. Fresh air is always beneficial.

2. Read something inspiring

The Internet is full of inspiring articles and illustrations. Find something motivational from LifeHacker, Michael Hyatt, or your favorite blog. Read the article to its fullest (forcing your brain to focus), and then get back to work.

Don't let yourself get sucked into bouncing around the Internet!

3. Listen to a relevant podcast

There are podcasts on almost every subject! Sometimes, a simple comedy podcast can help you laugh. But more inspirational than that would be a podcast relevant to what you're working on.

Hearing other people talk about the thing you're trying to do will transfer some of their enthusiasm to you. It may even give you the missing piece you needed.

(I'll share my complete list of podcasts I listen to soon.)

4. Listen to some music

Maybe talking voices aren't what you need. Open your media player, grab your iPod, or launch Pandora to start listening to some uplifting music. Try listening to your favorites that make you want to move with the music, or stretch your mind by listening to something new.

5. Look at others' creative results

Someone once said, “imitation is the highest form of flattery,” but I'm not telling you to imitate anyone. Ultimately, your creativity needs to be your own. But looking at the respected results of others can give you ideas for your own task.

For example, I may see how another web designed uses a particular font on their site. This could inspire me to pick a different font, adjust my font sizes or colors, or perhaps springboard me to somewhere completely different.

6. Do some exercises

“Creative juices” must be in the bloodstream, because getting your blood flowing is one of the best ways to energize your mind. Do some jumping jacks, pushups, sit-ups, or a quick jog.

It shouldn't be anything so involved that you end up too tired to work. But it should be hard and long enough to get your heart racing. I suggest 20 or more pushups, or run (or walk) up and down some stairs a couple times.

This has many health benefits beyond helping your brain.

7. Play a musical instrument

Remember Sherlock Holmes? There's actually a science to musical instruments and the brain. Playing a musical instrument connects the left and right hemispheres of your brain.

Just like two animals pulling a cart, one side can motivate the other to keep going.

8. Drink a glass of water

Fill a glass of water that's at a temperature easy enough for you to drink. I recommend room temperature or slightly cooler. (I have this down to a formula of for the water I get in my 12-ounce glass.)

Drink the full glass without pausing, if you can.

Water has countless health benefits to our bodies. Most of us don't drink enough water.

9. Claim a small victory

“Victories” are contagious in your brain. If you can accomplish something small, it often encourages you to tackle the next project because you feel more empowered and a little bit more successful.

10. Clean your work area

Look around you. How much clutter or dust is around you? Start a timer for 15 minutes (use e.ggtimer.com if you don't have a timer on your watch or phone) and clean or put away as much as you can. When the time is up, stop!

This gets your blood flowing, helps change your surroundings, and can remove subtle distractions for your task.

11. Change your environment

If possible, grab your work and go somewhere else to do it. This could be a local library or coffee shop, another room in your house, or a public space at your work place.

Our brain gets into ruts. Being in the same chair, same room, same lighting, same everything every day creates a mental rut and our brain doesn't work as much. But changing your environment is like an energy shot to the brain.

If nothing else, try to change your lighting or sit differently in your chair (or stand!).

12. Write what you're thinking

Lastly, consider writing down your mental process or what you're struggling to solve. Even if your task is to write something, write something about what you're supposed to write about! You could write down why you need to do the project, what the goals are, or even what you think or feel about the project.

(Would you have guessed that this post is the result of my feeling uncreative?)

Writing gets your brain engaged and focused. Sometimes, it can also get the things off your brain that are distracting you from what you need to do.

How do you feel creative again?

What's your industry and what do you do to get your creative juices flowing? I would love to hear from you! Share your tips and experience in the comments below.

Filed Under: Motivation, Productivity Tagged With: creativity, designing, exercise, health, inspiration, motivation, music, podcast, productivity, work, writing

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